How we respond to reports
We aim to remove dead animals that are on public land within five working days of receiving a report. There is no charge for this service. We may take action sooner if it's upsetting residents. If it's an emergency and the animal is blocking the road or pavement, contact the clean and green team.
We won't remove very small animals (for example, a bird or mouse).
Dead animals on private land
If the dead animal is on your property, it is your responsibility to remove it. We have legal powers to enforce this. If the animal is on unadopted land, or the landowner cannot be established, we will decide how to deal with it.
You can pay for us to remove an animal (such as a fox or cat) from your land. The charge is £35.00. Contact the clean and green team to ask for this service and pay using our secure payment system.
If the dead animal is:
What you need to tell us
To ask us to remove a dead animal, you will need to tell us:
- where it is (you can pinpoint the location on a map, or describe where it is)
- roughly how big it is
You can also provide photographs, if it is safe to do so. Each image must not be over 5MB in size.
Make a report
You can use your online account to continue with your report. If you sign in, you’ll also be able to check the status of your transactions.
If you're unable to complete the online form, you can contact the clean and green team.
Our customer experience staff will take you through the process and tell you how to send your evidence.
